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CONNECTED Westerville Mastermind Group
Mon, Aug 24, 3:00 PMJoin the CONNECTED Westerville Mastermind Group for a dynamic afternoon of B2B networking! This event is perfect for professionals looking to expand their business connections, share insights, and foster collaboration within the community. Whether you are a seasoned entrepreneur or just starting out, this event offers a valuable opportunity to exchange ideas, build relationships, and grow your network in a supportive environment. Connect with like-minded individuals, explore potential partnerships, and discover new opportunities for professional growth. Don't miss out on this chance to enhance your business network and take your career to the next level with CONNECTED Westerville Mastermind Group! We meet the 4th Monday of every month from 11am-1pm. Welcome and general networking from 11am - 11:30am with core meeting 11;30 - 12:30 and a final round of networking from 12:30 - 1pm.

What Are the Odds? Forecasting Without Estimates
Wed, Aug 26, 10:00 PM**Columbus Business Agility is back!** ([Please give us some feedback](https://tally.so/r/yPbLag) \- what would you like this meetup to be?\) Five years is a long time between meetups. We're picking it back up on **Wednesday, August 26**, and I wanted the first one back to be worth it, so I asked a friend whose work is perfectly relevant and also fascinating. Her talk is more than just your average AI + Agile story. **What Are the Odds? Forecasting Without Estimates** Every executive asks when it'll be done. Most teams answer with a date somebody made up. But your team's board has a better answer sitting in it already. Start with what you can use right away: the throughput your team already produces, translated into the odds you will finish by a given date. No time spent estimating. No points. You can do this by hand, on a whiteboard, with the last few months of finished work. That answer is honest, and it beats the one you're giving now. But a whiteboard is a one-off. It's stale by the next planning conversation, and it's only ever about your team. Leadership wants to know about the whole department. Keeping the answer current is a hard problem, and it's where AI earns its keep. At a trucking insurance company I directed autonomous agents to build what leadership ended up steering by: team views, then the portfolio rollup on top. That was six months of work. Parts of it moved startlingly fast, like restructuring how the company tracked its work, which took an afternoon. The slow parts were the human ones. Agreeing where work actually starts. Getting finish data anyone trusted. Teaching leaders to ask what would move the odds instead of asking for a date. I'll show how the system worked, what came out of it, and the snags we found on the way. Come if you've ever been asked for a date and had no honest way to give it. **About Liz** Liz Rettig is a professional Kanban trainer and the owner of Lil Agile Monster, where she helps teams and portfolios deliver more predictably, and often faster, built on battle-tested Kanban, flow metrics, and forecasting. With or without AI in the mix. **Agenda** 6:00 Arrive. Mingle. Maybe grab a drink and chill. 6:30 Liz's presentation and discussion about forecasting and AI 7:30 (or earlier) more time to connect and discuss **Sponsored By**: ReadySetAgile.com - big thank you for our partnership with John Riley Hope to see you later this month! ([Please give us some feedback](https://tally.so/r/yPbLag) \- what would you like this meetup to be?\)

DynamicsCon Regional: Ohio Valley
Tue, Aug 25, 5:00 PM**REGISTER HERE: [DynamicsCon Regional: Ohio Valley Registration](https://www.eventbrite.com/e/1981189370740?aff=oddtdtcreator)** **\*\*\*\*Only those registered through Eventbrite will be able to attend.\*\*\*\*\*** DUG is excited to bring a DynamicsCon Regional focused on Microsoft Dynamics 365 (Business Central, Finance & Operations/Supply Chain, Customer Engagement/CRM), Power Platform, and the future of business technology! This event is designed for professionals across the Microsoft ecosystem who are looking to learn, connect, and explore the latest innovations shaping the way organizations work. Whether you’re leveraging Dynamics 365, building solutions with Power Platform, exploring AI capabilities, or simply looking to stay ahead of industry trends — this event has something for you. **Two days full of...** * Cutting-edge content covering Microsoft Dynamics 365, Power Platform, AI, and the latest innovations across the ecosystem * Local presenters sharing their expertise, insights, and real-world experiences * Discussions and networking over free coffee, breakfast, and a lively happy hour * Opportunities to meet with sponsors and explore tools, services, and partnership opportunities **Interested in sponsoring?** Fill out the form [here](https://share.hsforms.com/1rvm2GMeFSjOputhUKAOdvQraai5) and our Sponsorship Sales Manager will be in touch. **Need a hotel?** Check out our discounted room block rate just for you [here](https://www.hilton.com/en/attend-my-event/2025dugohioregionmetting-957/)! Book by July 27, 2026. So, what are you waiting for? Join us for two days of education, inspiration, networking, and fun at this can’t-miss DynamicsCon Regional event!

Data & Analytics Wednesday - Voice Agents and AI
Wed, Aug 12, 10:30 PM**“I’m Sorry, Can You Repeat That?”** **\- When and Why Voice Agents Fail** Every contact center leader has heard it: a caller repeating their name three times, getting more frustrated with each attempt. The dashboards look clean. Containment is up, confidence scores look fine. The system looks like it’s working, but your customer just had their worst interaction of the week, and none of your metrics caught it. Analyzing voice-driven customer experience today means chasing answers across a dozen scattered signals, transcripts, sentiment scores, handle times, escalation rates, without a comprehensive map of the thing you’re actually measuring: a conversation. That map exists, and it’s called linguistics. With it, the scattered signals fall into their right spots and order, and you stop patching symptoms and start diagnosing the experience. The map starts with a simple model. Every conversation runs on two channels: the form (sounds, words, timing, turns) and the meaning (the task, the situation, the feeling). Customers keep both channels aligned, with each other and with their partner’s, continuously and without thinking. A voice agent that serves them well has to do the same: keeping its form and meaning channels aligned, with each other, and with the customer’s, constantly and seamlessly. The map survives every technology shift, because it describes the conversation, not the implementation. From it, you get both halves of the job: design questions for building better customer experiences, and a matrix that turns “the customer was frustrated” or “the bot just didn’t get it” into concrete, measurable, fixable failure modes, the missing rows in your voice-of-customer analysis. Who this is for: CX and customer service leaders, analysts working with call and chat data, voice AI practitioners, and anyone who’s watched clean dashboards while their customers quietly suffered. **About our Speaker:** [Midam Kim](https://www.linkedin.com/in/midamkim/) is an ML Engineer at [ServiceNow](https://www.servicenow.com/), where she builds and evaluates a multilingual voice AI platform spanning a dozen languages. She holds a PhD in Linguistics from Northwestern University and has backgrounds in linguistics, speech science, cognitive science, machine learning, and business. Her work sits at the rare intersection of production ML engineering and speech science—translating decades of linguistic research into the engineering decisions voice AI teams are making right now. **Thanks to our 2026 sponsors:** [Clarivoy](https://www.clarivoy.com/), [What Box Consulting Group](https://www.whatboxconsultinggroup.com/), [Conductrics](https://www.conductrics.com/), and [Piwik PRO](https://piwik.pro/) More info at [cbusdaw.com](https://cbusdaw.com/)

Evolve Synergy: Westerville Chapter
Fri, Aug 21, 12:30 PMAt Evolve Synergy Sessions, you'll be part of a supportive mastermind where we share challenges, brainstorm solutions, and inspire one another to take bold steps in our businesses. Grow your network, gain fresh perspectives, and build meaningful relationships with like-minded women who are committed to success. Whether you’re looking to move the needle in your business or simply need a space to connect and recharge, this is the perfect place to fuel your entrepreneurial journey. [Add Event to Calendar](https://evolvecolumbus.eventcalendarapp.com/) \*\* Please note, we will be arriving around 8:15a for open networking! Get there early and get connected! Contact Alexis Morley at [alexis.morley@edwardjones.com](mailto:alexis.morley@edwardjones.com) or Terri Lawson at [terri.lawson@e-merge.com](mailto:terri.lawson@e-merge.com) for more information.

French Conversation Meetup
Sat, Aug 15, 1:00 PMHi everyone! I'm looking for people who would like to meet regularly and practice speaking French in a relaxed and friendly environment. All levels are welcome, from complete beginners to native speakers. The goal is simply to practice, and enjoy good conversations together.
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