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Data & Analytics Wednesday - Voice Agents and AI
Wed, Aug 12, 10:30 PM**“I’m Sorry, Can You Repeat That?”** **\- When and Why Voice Agents Fail** Every contact center leader has heard it: a caller repeating their name three times, getting more frustrated with each attempt. The dashboards look clean. Containment is up, confidence scores look fine. The system looks like it’s working, but your customer just had their worst interaction of the week, and none of your metrics caught it. Analyzing voice-driven customer experience today means chasing answers across a dozen scattered signals, transcripts, sentiment scores, handle times, escalation rates, without a comprehensive map of the thing you’re actually measuring: a conversation. That map exists, and it’s called linguistics. With it, the scattered signals fall into their right spots and order, and you stop patching symptoms and start diagnosing the experience. The map starts with a simple model. Every conversation runs on two channels: the form (sounds, words, timing, turns) and the meaning (the task, the situation, the feeling). Customers keep both channels aligned, with each other and with their partner’s, continuously and without thinking. A voice agent that serves them well has to do the same: keeping its form and meaning channels aligned, with each other, and with the customer’s, constantly and seamlessly. The map survives every technology shift, because it describes the conversation, not the implementation. From it, you get both halves of the job: design questions for building better customer experiences, and a matrix that turns “the customer was frustrated” or “the bot just didn’t get it” into concrete, measurable, fixable failure modes, the missing rows in your voice-of-customer analysis. Who this is for: CX and customer service leaders, analysts working with call and chat data, voice AI practitioners, and anyone who’s watched clean dashboards while their customers quietly suffered. **About our Speaker:** [Midam Kim](https://www.linkedin.com/in/midamkim/) is an ML Engineer at [ServiceNow](https://www.servicenow.com/), where she builds and evaluates a multilingual voice AI platform spanning a dozen languages. She holds a PhD in Linguistics from Northwestern University and has backgrounds in linguistics, speech science, cognitive science, machine learning, and business. Her work sits at the rare intersection of production ML engineering and speech science—translating decades of linguistic research into the engineering decisions voice AI teams are making right now. **Thanks to our 2026 sponsors:** [Clarivoy](https://www.clarivoy.com/), [What Box Consulting Group](https://www.whatboxconsultinggroup.com/), [Conductrics](https://www.conductrics.com/), and [Piwik PRO](https://piwik.pro/) More info at [cbusdaw.com](https://cbusdaw.com/)
The War Room: Intro to War Gaming at The Arcane Foundry ($30 Regiment)
Sat, Aug 22, 10:00 PM**⚔️ Introduction to Wargaming & Painting Miniature Soldiers at The Arcane Foundry ⚔️** Join me in **The War Room at [The Arcane Foundry](https://share.google/S5i6DYJnJteHWeKtd)** for a laid-back evening of hobby talk and tabletop fun! For just **$25**, you’ll get a **3D-printed regiment of 20 high quality resin models** of your choice to paint — a **$40-$70 value if you were to buy them elsewhere!** (Please look up the price of minis, you are getting a steal). Bring your creativity, relax, and let’s make something awesome together. **Choose one from Below:** * 20 Cathayan Infantry * 20 Dwarf Warriors * 20 Wood Elf Spearmen Step into a world where strategy meets artistry — and where every painted figure tells a story of battle, honor, and imagination. Join **Daclaud** at **The Arcane Foundry** for an evening that introduces newcomers and enthusiasts alike to the timeless craft of **tabletop wargaming** and **miniature painting**. My own journey began with a fascination for fantasy — knights in armor, grim and hardened warriors, and monstrous creatures locked in epic battle. That passion led me to **Dungeons & Dragons**, where I painted my first **Basic Heroes set** and felt the spark that comes from bringing a character to life in miniature form. Not long after, I discovered **Warhammer Fantasy** and **Warhammer 40,000**, and I was hooked. The vision of vast armies clashing across the table — each unit meticulously painted, each story unfolding through dice and imagination — became my creative obsession. During this event, we’ll explore the **origins of wargaming**, from its early military simulations to the richly detailed worlds of modern tabletop battle systems. You’ll learn how to **build and customize your own armies**, paint your first figures, and experience the joy of turning strategy and storytelling into a hands-on art form. Whether you’re drawn by the lore, the hobby, or the thrill of commanding miniature legions, this introduction will open the gates to a world that has captivated hobbyists for generations. **🎨 RSVP today and join us at The Arcane Foundry — where every brushstroke and battle tells a story.**
Confidence Lab: Self-Awareness, the Foundation of Confidence
Thu, Aug 6, 9:30 PM**An honest conversation about the lifelong practice of knowing yourself, and showing up as yourself.** Over the past three months, Confidence Lab has explored a simple but powerful idea: confidence begins with seeing ourselves clearly. Self-awareness isn't something we achieve once, it's a lifelong practice. As we become more aware of our strengths, patterns, values, and blind spots, we gain the ability to make choices that are more intentional, more aligned, and more authentic. Join us as we wrap up our first quarterly theme, **Seeing Clearly**, with an engaging conversation about what it really takes to continue growing in self-awareness over time. **Description** What does it mean to know yourself? Not just in theory, but in the middle of everyday life? In this special fireside conversation, we'll sit down with community builder, storyteller, and Columbus influencer **Jeannette Burchfield** to explore her personal journey of self-awareness. Together, we'll discuss the experiences, relationships, feedback, and daily practices that have helped her become more grounded in who she is and how that ongoing work has shaped the way she lives, leads, and connects with others. This won't be a conversation about having it all figured out. It's about embracing self-awareness as an ongoing practice: learning to see ourselves honestly, staying aligned with our values, and growing through every season of life. Whether you've attended every Confidence Lab event or are joining us for the first time, you'll leave with practical insights, thoughtful reflection, and a deeper appreciation for why self-awareness is the foundation of lasting confidence. We'll also take a first look at our next quarterly theme, **Confidence in Relationship**, and explore how the work we do within ourselves shapes what becomes possible with others. **Featuring** **Jeannette Burchfield** is a Columbus-based community builder, storyteller, and social media influencer known for celebrating creativity, connection, and local culture. As the Social Media Coordinator for Opera Columbus and the creator behind Confetti Craft Club, Jeannette has built an engaged online community by encouraging people to embrace joy, express themselves authentically, and discover the vibrant experiences their city has to offer. Known for her colorful style, infectious enthusiasm, and genuine love for bringing people together, Jeannette believes confidence isn't about fitting into someone else's expectations, it's about becoming more fully yourself. Through storytelling, creativity, and community, she inspires others to live with curiosity, authenticity, and a little more confetti. [https://www.instagram.com/jeannetteyconfettii/](https://www.instagram.com/jeannetteyconfettii/) **What is Confidence Lab?** Confidence Lab is a community experience for bold, thoughtful leaders building confidence from the inside out. Whether you’re launching a business, leading a team, navigating change, or simply striving to show up more fully, you belong here. Our work demands clarity, courage, and conviction, but the pace of daily life can erode our sense of self. Confidence Lab creates space to reflect, reconnect, and grow with others doing purpose-driven work. It’s designed for entrepreneurs, nonprofit leaders, creatives, corporate professionals, activists, and anyone ready to live with authenticity and impact. ***Please note:*** *All are welcome! If cost is a concern, please use promo code PUBLIC to access a free ticket—we want you to join us.*
Newark Area Traders and Exchangers
Fri, Aug 7, 12:00 PMNewark Area Traders and Exchangers Please join us! You won't want to miss this meeting! We have new investor topics every week. Finally, we will go over properties for sale, needs, and wants. Please carve out time to come join us Friday at 8 a.m. EST Don't forget to like us on Facebook, Newark Area Traders and Exchangers. NEWARK AREA TRADE & EXCHANGERS 975 Mt. Vernon Rd. (Entry at the front doors) Newark, OH 43055 Dues are $5 minimum per person, per week. Part of this goes to our treasurer to fund the meeting and the balance to the church for the use of their room. “Opportunity for Generosity”! Founders: Gerald DePalmo and Furman Tinon (and others) Established 60 +/- years ago and still going strong! Zoom meeting. Topic: NEWARK AREA TRADE & EXCHANGERS Time: 08:00 AM Eastern Time (US and Canada) Please download and import the following iCalendar (.ics) files to your calendar system. Weekly: [https://us02web.zoom.us/meeting/tZcrfuuoqTMvH9Ox4pAJb3wmj1KuwP_Vuylj/ics?icsToken=98tyKuGrqDIoGtOdtRyARpwqBIr4a_TwtlxYgvpyhEv1IgpRMRT7PLNpJ6VPL-7F](https://us02web.zoom.us/meeting/tZcrfuuoqTMvH9Ox4pAJb3wmj1KuwP_Vuylj/ics?icsToken=98tyKuGrqDIoGtOdtRyARpwqBIr4a_TwtlxYgvpyhEv1IgpRMRT7PLNpJ6VPL-7F) Join Zoom Meeting [https://us02web.zoom.us/j/83692078557?pwd=OXNKVGk4alRPNG1BdlNhdFNDQTFSUT09](https://us02web.zoom.us/j/83692078557?pwd=OXNKVGk4alRPNG1BdlNhdFNDQTFSUT09) Meeting ID: 836 9207 8557 Passcode: 215853 One tap mobile +13462487799,,83692078557#,,,,\*215853# US (Houston) +16699006833,,83692078557#,,,,\*215853# US (San Jose) Dial by your location +1 346 248 7799 US (Houston) +1 669 900 6833 US (San Jose) +1 929 205 6099 US (New York) +1 253 215 8782 US (Tacoma) +1 301 715 8592 US (Washington DC) +1 312 626 6799 US (Chicago) Meeting ID: 836 9207 8557 Passcode: 215853 Find your local number: [https://us02web.zoom.us/u/kc1yVEZLS1](https://us02web.zoom.us/u/kc1yVEZLS1)
General Business Networking - Columbus
Wed, Aug 12, 10:00 PM**PLEASE BUY TICKETS THROUGH EVENTBRITE. RSVP THROUGH MEETUP IS NOT A TICKET PURCHASE CONFIRMATION.** Strive welcomes you to 'General Business Networking', Columbus' hottest networking event! We are set in the perfect central location in Downtown for all to join. Are you interested in business? Want to elevate your career? Meet Consultants, Analysts of all types, Bankers, Software Engineers, Entrepreneurs, and more who are active in the space or are eager to get started. **\*\*This will be a multi-vertical event\*\*** **There will be professionals with backgrounds in the arts, finance, tech, real estate, healthcare, and more. Come with an open mind, and leave with connections that wouldn't be possible otherwise!** Pack some business cards and come with an open mind! Meet your future business partners, employers, coworkers, investors, and friends. You don't want to miss this opportunity to expand your network and create a brighter future. We will have a space for our event to check-in. The event will go from 6:00 PM - 8:00 PM (feel free to come at any point in this timeframe). Name tags will be provided. Business casual dress code. Job fair attire. **Remember, it's not who you know, it's who you meet tomorrow!** We look forward to meeting you at the event! Sincerely, Strive Networking Team *Refund requests are permitted up to 24 hours after purchase, so long as we are not within 48 hours before the event start time. Refunds will be made in full and repaid to your method of payment. Note that we are unable to reimburse PayPal fees.* *Disclaimer: By attending Strive Networking events you agree to photos/videos taken during the event being used to promote future events.*
Paint by Numbers (Dire Bound by Sable Sorenson)
Sun, Aug 23, 5:00 PMJoin us to discuss our August read, Dire Bound, as we paint small canvases! Book description: Fourth Wing meets The Hunger Games in this spicy, page-turning romantasy where humans and direwolves forge unbreakable bonds and fight for survival at all costs. Only the worthy survive the Bonding Trials. She’ll risk her life—and her heart—to be one of them. Meryn Cooper has always hated the Bonded, elite warriors who form mental links with the massive, vicious direwolves they ride. While they live in luxury, Meryn struggles to keep her family out of poverty. When her little sister, Saela, is kidnapped—stolen across the border by the immortal monsters her country has spent centuries fighting—Meryn’s world falls apart. Desperate to cross the front and save her sister, Meryn enlists in the army and is thrown into the deadly Bonding Trials, where any mistake will cost her life. Now Meryn must survive four months of training at the castle. She is bound to a feral direwolf who refuses to communicate. The other trainees would love to spill her common blood. And her cold and beautiful instructor, Stark Therion, is eager to punish any weakness. Everything is a competition, and everyone is out to get her—everyone except the dangerously handsome crown prince, whose attention adds another target to her back. In the castle, every smile hides a knife…and the halls hide dark secrets. It’s bond or bleed. Duel or die. Failure is ruin.
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