What we’re about
## Our community
User groups having been running in the UK for over 10 years, starting with a user group for Dynamics CRM in 2011.
Since then, we have expanded in number and in scope, covering not just the traditional ‘CRM’ applications under Dynamics 365 but also the Microsoft Power Platform – Power Apps, Power Automate, Power BI and Power Virtual Agents.
Our user groups provide an opportunity for users of Dynamics 365 and the Power Platform to get together, share their knowledge and get to know each other in a fun, open, and welcoming environment. Whatever your level of experience or how long you’ve been using the products, you’re welcome to our free meetings!
### Topics
The user group meetings cover all topics under the Dynamics 365 and Power Platform umbrella. We have talks on technical subjects such as development and solution architecture but also cover business perspectives as well, such as user adoption, managing change and business analysis.
### National user group
Our flagship all-day user groups – what we call the 'National' user groups – run several free all-day events per year. Each event offers 15+ sessions and typically attracts an audience of 150+ people. The events are held either in central London or Manchester.
### Regional user groups
Our regional user groups cover many areas of the UK. These meetings are typically held in the evening after a working day and have 2 or 3 speakers on topics related to Dynamics 365 and the Power Platform.
Upcoming events
21
Birmingham D365PPUG - February 2026
Wesleyan, Colmore Circus Queensway, Birmingham, GBOur next in-person meeting of the year will take place on Thursday 5th February 2026 from 18:30 at the Wesleyan Building. Parking is available close by at the B4 Car Park or it’s a short walk from any city centre train station.
Agenda details to follow...
We strongly encourage you to arrive early to meet other user group members. We will be providing food and refreshments and you are welcome to stay afterwards for a chat!
We are always looking for people passionate about Dynamics 365 and the Power Platform to present at our events. If you would like to speak at any of our future events please register here.8 attendees
Bristol D365PPUG - February 2026
Engine Shed, Station Approach, Bristol, GBWelcome to the next instalment of the South West User Group, as usual we will be hosting at the Engine Shed in the Junction room, with two 45-minute speaker slots talking about everything Dynamics 365 & Power Platform. We will be providing food and refreshments and for those that wish, we will carry on for a social afterwards.
Agenda TBC
SouthWest@d365ppug.com3 attendees
Reading D365PPUG - March 2026
CAMPUS Reading International, Basingstoke Road, Reading, GBOur first in-person meeting for 2026 will take place on Monday 9th March from 18:00 at Campus Reading. We look forward to seeing you there and encourage you to arrive from 6pm to meet other user group members!
Agenda as follows:
- 18:00 - Welcome!
- 18:30 - Neil Rowlands and Adrian Cole - How will AI and Plan Designer change Power Platform development?
The Power Platform is evolving fast and Plan Designer landed with a bang. Generative Pages are next, and they promise to disrupt development even further, bringing vibe coding to the platform. In this session, join experienced speakers and user-group leaders Neil Rowlands and Adrian Cole as they unpack what these new tools can and can’t do, how they’ll impact developer roles, and what this means for client expectations. - 19:15 - Break & Pizza!
- 19:45 - David Reid and Anna Black - Mind of the Machine: How Autonomous Agents in Dynamics 365 Raise the Bar for Customer Service
Support journeys today must be more than just fast - they must be smart, helpful, and deeply connected. In this session, discover how the new autonomous agents in Dynamics 365 are revolutionising customer service by continuously learning from case resolutions, answering and resolving queries, and raising the quality bar in the contact centre. We’ll reveal how these agents:
• Learn from every interaction to improve insight, knowledge, and outcomes
• Help resolve issues faster by surfacing relevant information and next-best actions
• Guide both customers and human agents through complex journeys, blending automation with empathy
• Provide actionable analytics to drive continuous improvement
See real-world examples of how the “mind of the machine” can reflect the “heart” of human-centred service - showcasing journeys where AI and people collaborate to deliver seamless, high-quality support. You’ll gain practical tips for deploying and governing these agents, ensuring they enhance - not replace - the human touch at every step.
- 20:30 - Networking & Close
8 attendees
Past events
106
